Refund policy

BOOSHII returns and order issues

Last updated: October 15, 2026.

This policy covers our made-to-order Printful-fulfilled hoodie. Please check your size and color selection before placing an order. Questions can be sent to booshiicouture@gmail.com before purchase.

Damaged, defective, misprinted or incorrect items

Contact us promptly and within 30 days of delivery if an item arrives damaged, defective, misprinted or different from what you ordered. Include your order number, a description of the issue and clear photographs of the item and packaging. After reviewing the issue with our fulfillment provider, we will arrange an appropriate replacement or refund for a confirmed production or fulfillment error at no extra charge to you.

Please contact BOOSHII before sending anything back. We will provide instructions if a return is needed; an item may not need to be returned for an approved production-error claim.

Change of mind and size or color exchanges

Because this product is made to order, we do not accept returns or exchanges solely for a change of mind or because a customer selected the wrong size or color, except where required by applicable law. If we supplied the wrong item, size or color, the order-issue process above applies.

Cancellation or order changes

Email us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation or changes once production has begun.

Missing deliveries

If your order has not arrived by its estimated delivery date, contact us promptly so we can investigate. Include the order number and check that your shipping address is correct. Do not wait to report a missing package.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time after the refund is issued.

Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law.